Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email address, password, company details
• Profile Data: Agency information, contact details, preferences
• Campaign Data: Campaign details, budgets, targeting information
• Client Information: Client details you manage through our platform
• Communication: Messages, support requests, feedback

Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, IP address
• Log Data: Access times, error logs, performance metrics
• Cookies: Session management, preferences, analytics data

Third-Party Platform Data

When you connect third-party advertising platforms (Facebook, Google, TikTok), we may access:

• Campaign performance data
• Ad account information
• Audience insights and demographics
• Advertising creative performance
• Budget and spending information

2. How We Use Your Information

Service Provision

• Provide and maintain the D3 Agent platform
• Process your campaigns and manage your advertising data
• Generate reports and analytics
• Facilitate integrations with third-party platforms
• Provide customer support and technical assistance

Platform Improvement

• Analyze usage patterns to improve features
• Develop AI-powered insights and recommendations
• Enhance security and prevent fraud
• Optimize platform performance

Communication

• Send service updates and important notices
• Respond to your inquiries and support requests
• Share product updates and new features (with your consent)
• Provide billing and account notifications

3. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on the following legal grounds:

• Contract Performance: To provide our services as outlined in our Terms of Service
• Legitimate Interest: To improve our platform, ensure security, and provide support
• Consent: For marketing communications and optional features (you can withdraw consent anytime)
• Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share information in these limited circumstances:

• Service Providers: Trusted third parties who help us operate our platform (hosting, analytics, support)
• Platform Integrations: With your explicit consent, we share necessary data with connected advertising platforms
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice)
• Safety and Security: To protect against fraud, security threats, or illegal activities

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security audits and vulnerability assessments
• Secure Infrastructure: Hosting on secure, SOC 2 compliant platforms
• Employee Training: Regular security training for all team members

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active, plus 30 days after deletion
• Campaign Data: Retained for 7 years for business and legal purposes
• Log Data: Typically retained for 90 days unless required for security investigations
• Marketing Data: Retained until you opt out or request deletion

7. Your Rights and Choices

You have the following rights regarding your personal information:

8. International Data Transfers

Our servers are located in the United States. If you are accessing our service from outside the US, your information may be transferred to, stored, and processed in the US. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where available
• Other appropriate safeguards as required by applicable law

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for relevant advertising (with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of the service after such modifications constitutes acknowledgment and agreement to the modified policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: